Royal Crown AML and KYC Policy - Australia
Fact-checked on: November 6, 2026
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Who Publishes This Policy and Who Actually Runs the Checks
Royal Crown publishes this AML and KYC policy as an information page. We don't verify anyone's identity, we don't ask for documents, and we don't receive or store them. If you're asked to verify your account, that request comes from the operator you hold an account with, and your documents go to that operator.
So if a payout is waiting on verification, we can't speed it up or approve it. What we can do is explain what account verification usually involves, so you know what to expect before you're asked.
Scope and Key Terms
This page describes common practice across online gambling operators. It isn't legal advice, and it doesn't set out the rules of any particular operator. Each operator's own terms decide what it asks for and when, so check those terms for the exact requirements.
Four terms come up throughout:
- AML (anti-money laundering): rules that require operators to watch deposits and withdrawals for signs that money is being moved or disguised illegally.
- KYC (know your customer): the process an operator uses to confirm the account holder's identity.
- Source of funds: where the money you deposit came from, such as wages or savings.
- Operator: the business that runs the gambling account, takes your deposits and pays your withdrawals.
Why Operators Run AML and KYC Checks
Operators run these checks because the anti-money laundering rules in their licensing jurisdiction require it. In practice, verification answers four questions:
- Are you who you say you are? The name on the account has to belong to a real, identifiable person.
- Are you 18 or over? In Australia, 18+ is the age limit for every form of gambling.
- Does the payment method belong to you? Money going in and coming out should run through the account holder's own accounts.
- Does the activity look normal? Unusual patterns in deposits or withdrawals can lead to extra questions.
The checks protect you as well as the operator. If someone opens an account in your name, or uses your card without asking, a verification step is one point where that can be caught.
What Operators Commonly Ask You to Provide
Requirements differ from operator to operator, but most requests fall into three categories.
| Document category | Common examples | What it's usually checked against |
|---|---|---|
| Photo ID | Passport, driver licence | Name and date of birth on the account |
| Proof of address | Recent utility bill, bank statement | Residential address on the account |
| Payment method | Bank account details, debit card, PayID details | Account holder name |
Identity and Address Documents
Photo ID needs to be current and readable, with your full name, date of birth and photo visible. Proof of address usually needs to show your name and the same address you gave when you signed up. Operators commonly want that proof to be recent, and how recent is set in their own terms.
Payment Method Ownership
Operators commonly check that deposits and withdrawals go through methods in your name. In Australia that usually means a bank transfer, PayID linked to your own bank account, or a debit card. Since June 2024, credit cards can't be used to fund online betting accounts in Australia, so a credit card won't be part of this picture at a licensed bookmaker.
Source of Funds Requests
A source of funds or source of wealth request is a separate step, and a less common one. It can follow larger or unusual activity, and it asks you to show where your money came from, for example with payslips or bank statements. Operators set their own triggers for this step and generally don't publish them. Getting one of these requests doesn't mean you've done anything wrong; it means the operator's monitoring has asked for more detail.
How Verification Connects to Withdrawals
For most people, verification and withdrawals meet at one point. The usual sequence looks like this:
- You request a withdrawal.
- If your account isn't verified yet, the operator asks for documents.
- The operator reviews them.
- Once the account is verified, the withdrawal moves on to payment.
An unverified account commonly means a payout sits on hold until the check is done. How long the review takes depends on the operator, so look at its terms or ask its support team for its processing times.
When a Check Usually Happens
Common triggers include:
- your first withdrawal
- a change to your name, address or other personal details
- adding a new payment method
- larger or unusual deposits or withdrawals
Some operators verify at sign-up instead, which can make the first withdrawal smoother later on.
Common Reasons a Check Gets Held Up
Most delays come down to a handful of fixable issues:
- Name mismatch. The name on your ID, your account and your payment method don't line up, including nicknames or a missing middle name.
- Poor image. The photo is cropped, blurry, has glare or cuts off a corner of the document.
- Expired ID. A passport or driver licence past its expiry date.
- Old address proof. A bill or statement that's older than the operator accepts, or shows a previous address.
- Third-party payment method. A card or bank account in someone else's name, such as a partner's or a family member's, even if you have their permission.
Running through these five points before you upload is the simplest way to avoid being asked twice. If a check still stalls, the operator's support team is the party that can tell you exactly what's missing.
Changes to This Policy
Royal Crown may update this page when common practice or the information on it changes. The current text on this page is the version that applies.
Questions About This Policy
If you have a question about this page itself, use the contact options on the Royal Crown site. For anything about a specific verification request, including which documents you need, why a check was declined or when a withdrawal will be paid, contact the operator that made the request. They hold your documents and make the decision.