Royal Crown Responsible Gaming Policy - Australia
Fact-checked on: November 6, 2026
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Who Publishes This Policy and When It Applies
Royal Crown publishes this responsible gaming policy for Australian readers. Royal Crown is an information site. We don't take bets, accept deposits or run gambling products, and we aren't connected to the Crown casinos in Melbourne or Perth.
The policy covers everything we publish and applies from the date this version appears on the site.
Only people aged 18 and over are allowed to gamble.
If gambling is already causing you stress, you don't need to read further first: Gambling Help Online offers free, confidential support on 1800 858 858.
What This Policy Covers
This policy sets out what we will and won't publish, how to recognise gambling harm and where to find the tools that limit it.
Royal Crown doesn't hold player accounts, so there's nothing on this site to set a limit on. Every control mentioned below lives somewhere else: in your betting account with a licensed operator, with your bank, or with the national register, BetStop. We tell you where each one sits so you're not hunting for it when it matters.
A few terms, as we use them:
- Gambling harm - any negative effect of gambling on your money, health, relationships or work. It's the term used in Australia, and it covers mild problems as well as serious ones.
- Deposit limit - the most you're allowed to pay into a betting account within a period you choose.
- Time-out - a short break during which an operator locks your account.
- Self-exclusion - a longer, formal ban on being able to bet, usually through BetStop.
Our Responsible Gaming Principles
- We publish information only. We don't promote bonuses, offers or sign-up deals.
- We don't promise or suggest wins. Gambling outcomes are uncertain, and any money you bet can be lost.
- We describe risk plainly and don't play it down.
- We don't create content aimed at anyone under 18.
- We keep the help contacts on this page Australian.
Warning Signs of Gambling Harm
Harm rarely arrives all at once. It tends to show up in three places.
Money
- You spend more than you planned, or more than you can afford to lose.
- You borrow, sell things or skip bills to keep betting.
Time
- Sessions run far longer than you meant, on the pokies or on your phone.
- Gambling pushes out sleep, work, family or things you used to enjoy.
Feelings
- You feel anxious, guilty or irritable about gambling, or hide it from people close to you.
- You bet to escape stress or a low mood.
Three habits deserve a special mention, because they're where self-control usually breaks down:
- Chasing losses. Having another punt to "win it back" is one of the clearest signs that gambling has stopped being entertainment.
- Raising a limit mid-session. If you lift a limit while you're losing, the limit has stopped working.
- Treating a break as a reset. A pause that ends in a bigger session is a warning sign in itself.
Recognising yourself in any of these signs is reason enough to reach out. Things don't have to reach breaking point before you pick up the phone.
Self-Control Tools and Where to Set Them
Different problems need different tools. Match the tool to what's actually happening:
| If this is happening | Tool | Where it's set |
|---|---|---|
| You're spending more than planned | Deposit limit | Your account with the betting operator |
| Sessions run too long | Time limit or reality check | Your account with the betting operator |
| You need a short cooling-off period | Time-out | Your account with the betting operator |
| You want to stop betting altogether | Self-exclusion | BetStop, the National Self-Exclusion Register |
| You want a block on payments | Gambling transaction controls | Ask your bank what it offers |
Deposit Limits
A deposit limit caps how much you can put into a betting account per day, week or month. Set it when you're calm, based on money you can afford to lose, not in the middle of a session.
Before you rely on a limit, check how long the operator takes to apply an increase. A limit that can be raised instantly gives little protection on a bad night.
One control already applies to everyone: since June 2024, online betting accounts in Australia can't be funded with a credit card. If you're thinking about other ways to borrow to bet, treat that as a warning sign too.
Time Limits and Reality Checks
When the problem is time, a deposit limit won't help. Depending on the operator, a session limit logs you out after a set period, and a reality check reminds you how long you've been playing. Both work best when set before you start, at a level you'd agree with the next morning.
Taking a Break
A time-out locks your account for a short period you choose. It's useful after a loss, during a stressful week or around big events such as the Melbourne Cup or footy finals.
A break only helps if you come back to the same limits or lower. If you find yourself counting down to the end of a time-out, consider self-exclusion instead.
Self-Exclusion with BetStop
BetStop is the National Self-Exclusion Register, running since August 2023. You choose an exclusion period from 3 months up to a lifetime ban.
Registration covers all licensed Australian online and phone wagering providers in one step, so you don't need to contact each one.
BetStop has one clear gap: offshore online casino sites fall outside it. The Interactive Gambling Act 2001 makes it illegal to offer online casinos and online pokies to people in Australia, so offshore operators that still take Australian customers aren't covered by the register. ACMA does block illegal offshore gambling sites, but blocking a site is not the same thing as self-exclusion. If those sites are part of the problem, combine BetStop with your bank's controls and support from Gambling Help Online.
Where to Get Help in Australia
Gambling Help Online is the national service for anyone affected by gambling. Support is free and confidential, and you can call 1800 858 858.
You can call about your own gambling, about someone else's, or simply to work out whether there's a problem at all. You don't need to have stopped gambling to get help.
If Someone Close to You Is Gambling
Gambling harm affects partners, family members and friends too, often through money and trust. If you're worried about someone:
- Pick a calm, private moment and talk about specific things you've noticed, without labels.
- Expect denial at first. One conversation rarely settles it.
- Look after your own finances, including shared accounts.
- Call Gambling Help Online yourself. Support is there for affected others, not just the person gambling.
Changes to This Policy
Royal Crown may update this policy when tools, services or rules in Australia change. The current version applies from the date it's published on the site and replaces earlier versions.
Contact Us About This Policy
If you've got a question about this policy, use the contact details listed on the Royal Crown site. We're an information site and can't counsel you, close accounts or apply limits for you. For support with gambling, call Gambling Help Online on 1800 858 858.